ManageEngine Introduces Industry’s First Voice-driven Mobile Apps For Help Desk
|Tuesday, 05 March 2013 10:48|
ManageEngine, the real-time IT management company, today launched the very first speech-driven mobile applications for the IT help desk, the ServiceDesk Plus voice-enabled iPhone and iPad apps.
“Think of this as Siri for the help desk,” said Raj Sabhlok, President of ManageEngine. “The ServiceDesk Plus voice-enabled iPhone and iPad apps deliver groundbreaking new functionality that nobody else is offering for the IT help desk. Our new iOS apps are going to change the way people think about operating their help desk, making IT technicians’ lives simpler, faster, more satisfying and more productive.”
Created in response to high customer demand, the new ServiceDesk Plus iPhone and iPad apps reflect the latest trends in enterprise software, as customer service, call center and help desk software embrace cutting-edge social and mobile tools in order to improve efficiency. To that end, the ServiceDesk Plus iPhone app incorporates speech recognition technology from Nuance Communications, Inc., to deliver complete voice-enabled IT help desk mobile apps with an interactive, Siri-like user experience. As a result, the ServiceDesk Plus iOS apps execute spoken commands and performs voice-to-text data entry. The new voice-enabled features let users:
The voice-enabled iPhone and iPad apps for ServiceDesk Plus are available now from the Apple App Store, free of charge with ServiceDesk Plus. Download the appropriate free app via one of the following links:
About ServiceDesk Plus
ManageEngine ServiceDesk Plus integrates help desk requests and assets for managing organisations’ IT effectively. It helps to implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is highly customisable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages. For more information about ManageEngine ServiceDesk Plus, visit www.manageengine.com/servicedeskplus.
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organisation’s need for real-time services and support. Worldwide, more than 70,000 established and emerging enterprises - including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.